Refund Policy
Please read this carefully. By completing the purchase order with us, you as the purchaser are deemed to have read, acknowledged, understood and agreed to be irrevocably bound by the terms provided herein below:-
- The products offered on our Utmost Studio’s Website are all limited edition figurines and collectables (“Products”);
- All pricing of our Products are quoted in the currency of Malaysia Ringgit or United States Dollar and shall exclude of all tax, levy, duty and/or shipping charges or fees payable;
- All payment shall be made either in Malaysia Ringgit or United States Dollar;
- Products will only be shipped to the respective address provided by the Purchaser in Utmost Studio’s website after receipt of the payment for the purchase price in full together with the payment of all tax, levy, duty and shipping charges;
- All Products are to be purchased by the Purchaser at their sole responsibilities to ensure that such purchase shall not in any manner whatsoever contravene or in breach of any laws, regulations, orders and/or rules of their respective jurisdiction;
- All payment made for the purchase of the Products shall be made in two (2) tranches i.e. the initial payment for the Deposit and the final payment for the remaining purchase price together with all other charges and fees including of all shipping charges, tax, lev and duty payable;
- The initial payment for the deposit (“Deposit”) is required to be made through the payment system provided in Utmost Studio’s website once the purchase has been captured by Utmost Studio’s system;
- The remaining purchase price together with all other indicative tax, levy, duty and shipping charges shall be made by the purchaser within 14days from the date of the invoice or notification in writing (“Payment Period”) and a further 14days will be extended immediately succeeding the expiry of the Payment Period for the purchaser to make the payment in full (“Extended Period”) failing which the purchaser shall deem to have withdrawn and/or aborted the offer to purchase the Products and all Deposit shall be forfeited by Utmost Studio absolutely without any recourse for the purchaser to demand for the same. The offer to purchase the Products shall automatically be deemed terminated and revoked in the event that the purchaser shall have failed to make the afore said payment in full by the Extended Period and Utmost Studio shall be at liberty to sell and/or deal with the Products without any consent of the purchaser. Notwithstanding the afore said, after the expiry of the Payment Period, a courtesy reminder for the payment will be made to the purchaser via recorded phone call, text message, whatsapp message or electronic mail by the representative of Utmost Studio;
- Utmost Studio shall reserve the rights to cancel any pre-order made by the purchaser at their sole discretion without assigning any reasons and thereafter shall refund the Deposit paid for the duly cancelled pre-order to the affected purchaser in full;
- All Products are sold strictly on non- exchangeable, non-refundable, non-transferable and non-assignable basis;
- In the event that there is multiple or overlapping purchase on the same Products for any reasons whatsoever, Utmost Studio shall have the absolute rights and at its sole discretion to cancel and/or abort any multiple or overlapping purchase (“Aborted Purchase”) by way of a notice in writing and shall refund all payment(s) duly made towards the account of the Aborted Purchase to the affected purchasers in full without any interest;
- All pricing quoted on Utmost Studio’s webpage shall be excluding of any tax, levy, duty and shipping charges payable by the purchaser for the purchase and delivery of the products;
- Utmost Studio shall reserve the rights to cancel the purchase of the Products by the purchaser and thereafter to forfeit the payment in the event there is any breach of the terms and conditions expressly provided in the website by Utmost Studio;
- All refund subject to the terms herein shall be made by Utmost Studio in the currency of Malaysia Ringgit; and
- Utmost Studio shall reserve the right to amend the terms and conditions provided herein without any prior consent of the purchaser.
-THE END-